Drive software sales (subscriptions/licenses) for territory/ large/mid-market customers, focusing on new business, renewals, and expansion.
Build deep relationships with key executives, understand their challenges, and present Software solutions as strategic advantages.
Translate customer needs into specific value propositions for AEC, Manufacturing, or Media & Entertainment sectors.
Manage the entire B2C sales process, from initial discovery and running demos to negotiating and closing deals.
Work closely with technical specialists (Sales Engineers) and partners for unified customer strategies.
Key Skills & Qualifications
Proven B2C sales success in software, IT solutions, or relevant industries (Design, Engineering, Construction, Manufacturing).Familiarity with software such as SketchUp. AutoCAD, Adobe and similar will be an advantage.
Experience selling complex solutions, often involving business transformation or operational improvement.
Strong negotiation, communication, and relationship-building skills.
Curiosity, innovation, and a results-driven mindset
Troubleshooting: Resolving issues that L1 support cannot handle, often involving hardware, software, and network connectivity problems.
Escalated Ticket Management: Taking ownership of and resolving escalated support tickets , ensuring prompt and accurate solutions.
System Maintenance and Upgrades: Performing installations, configurations, and upgrades of hardware and software, including applying patches and managing system updates.
Technical Documentation: Creating and maintaining logs of incidents, problems, and their resolutions to build and update the knowledge base
Mentoring and Guidance: Providing technical guidance, training, and support to junior L1 support staff.
Hardware and Software Management: Managing the installation and maintenance of desktop computers, peripherals, and software applications.
Network Support: Assisting with troubleshooting network-related issues and ensuring systems can connect seamlessly with the broader IT infrastructure.
Security Management: Establishing and enforcing appropriate access controls to ensure the security of desktop computers and sensitive data.
Proactive Monitoring: Monitoring system logs and user-reported errors to identify and address potential issues before they escalate.
Customer Feedback: Reporting on customer feedback and potential product improvement requests to relevant teams.
Required Skills & Qualification
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs